![]() Qualified applicants will receive consideration without regard to age, race, color, religion, sex, sexual orientation, disability, or national origin. UDT is an Equal Opportunity Employer who is committed to workforce diversity. Join us! and be part of an inclusive, energizing, and collaborative environment. Wellness programs, pet insurance, legal insurance and more ![]() Paid holidays and unlimited paid time off options Health savings accounts and flexible savings accounts Medical, dental, vision, life and company paid disability coverage We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to the organization. Strong leadership skills with the ability to inspire and guide teams towards achieving strategic objectives.Įxcellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.Īnalytical mindset and data-driven approach to decision-making, leveraging key metrics to measure success and drive improvements.Įntrepreneurial spirit and a passion for innovation, keeping up with industry advancements and identifying opportunities for organizational growth.Ībility to thrive in a highly dynamic and fast-paced environment along with a self-starter attitudeīachelor's degree in a relevant field or equivalent practical experience. Proven track record in software and services sales, pre-sales, or customer success, ideally within a managed services or cybersecurity environment.Ĭlear understanding of the cybersecurity landscape and its importance in safeguarding businesses' digital assets.įamiliarity with subscription and renewal-based business processes, including pricing negotiation, objection handling, upselling, and cross-selling.ĭemonstrated success in driving revenue growth and cultivating long-term customer relationships. Proven track record of driving operational excellence through confident leadership, strategic prioritization, and empathetic people management.ĭeep understanding of value drivers in recurring revenue business models. Stay abreast of industry trends, emerging technologies, and competitive landscape to drive innovation and enhance our service offerings. Provide guidance and mentorship to the customer success team, enabling their professional growth and success. Nurture strong relationships with key stakeholders, including C-level executives, to understand their business needs and align our services accordingly.ĭevelop and execute customer success strategies, focusing on onboarding, adoption, value realization, and expansion opportunities.ĭefine and track key performance metrics, ensuring the team meets or exceeds targets for customer satisfaction, retention, and growth.įoster a culture of customer-centricity, collaboration, and continuous improvement within the customer success organization. Lead and shape the customer success organization, implementing strategic initiatives to optimize customer satisfaction, retention, and growth.Ĭollaborate closely with sales, pre-sales, and technical teams to develop customer-centric solutions and drive revenue generation. As a leader within our customer success organization, you will play a pivotal role in driving the success and satisfaction of our valued customers. ![]() ![]() Our holistic approach, underpinned by the Complete Observability Framework, ensures that our clients receive unparalleled visibility and control over their IT infrastructure. ![]() If you have a proven track record in enterprise software sales, pre-sales, or customer success, coupled with a fervent passion for cybersecurity, revenue generation, and organizational expansion, we eagerly await your application.Īt UDT, we take pride in delivering comprehensive managed services that empower businesses to thrive in the digital landscape. With an unwavering dedication to customer success and sustainable growth, we are actively seeking a skilled professional to join our team as a leader and architect of the customer success organization in the US territory. UDT is a premier Managed Services Provider (MSP) committed to providing outstanding IT management and cybersecurity solutions through our Complete Observability Framework. Prefer Florida area, but will consider Georgia, North Carolina, South Carolina, Oklahoma, Texas, Tennessee, Virginia ![]()
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